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National Care (ICES) Division: Local Service - National Strength

Nottingham Rehab Supplies is the UK’s market leading provider of the Community Equipment Services involved in sourcing, purchasing, storing, delivering, installing, collecting, decontaminating, servicing and recycling a huge variety of assistive technology equipment.

We have contracts that cover community equipment services (CES) and Integrated Community Equipment Services (ICES) where NHS and Local Authority budgets are pooled as well as providing minor adaptations (installation of ramps / rails etc); paediatric equipment; telecare / telehealth, equipment service and maintenance, pressure area care and hoists (both free standing and ceiling track).

We operate from a national network of locally based Service Centres, each with the capacity and capability to deliver exemplary services focused on putting the individual at the heart of our service provision.

Click here for NRS Service Centre contacts and locations

As such, NRS provides Community Equipment Services to a total population of approximately 6.8 million people.

NRS has unequalled expertise in managing community loan stores. We excel at the timely provision of effective equipment solutions and adaptations to support the challenges faced by the elderly, those less abled and adults and children with special needs. Our solutions promote independence and dignity through prolonging the ability to remain at home and support both patients being discharged from hospital and the reablement of individuals at home.

NRS Services

Operationally, our services offer:

  • Full track and traceability technology of both Product and Driver / Technicians.
  • MDA alerts = instant batch recall
  • Higher re-cycling rates (reduced carbon footprint)
  • Fully integrated IT systems leading to higher output
  • Improved Service performance e.g. emergency collections
  • State of the art cleaning and decontamination facilities including dry steam cleaning machines
  • ISO accreditation
  • Improved Customer Service and Service User perception

Our mission is to enhance care delivery, patient independence and rehabilitation effectiveness by combining appropriate equipment and offering outstanding customer service in the community care and homecare equipment settings.

Community Equipment contracts involve providing products designed to assist with daily living in service users’ own homes preventing admissions to nursing homes, residential care or hospital. It also includes the installation directly into service users’ homes of minor adaptations, such as handrails, door entry systems, concrete steps, etc., as well as assisted technology, such as Telecare.

NRS can manage the whole of the community loan store process on behalf of our social service and NHS clients, including sourcing, procurement, storage, delivery, installation, collection, decontamination, servicing and recycling of equipment. In doing so we focus on a number of key elements:

  • The cost effective management of equipment, adaptations and aids for daily living
  • The recruitment and training of a skilled, caring and stable workforce.
  • Treating the client/patient with dignity and respect, and the provision of the highest possible level of customer service.
  • Development and implementation of systems to allow clinicians, therapists and nurses to easily define and order the right equipment, freeing up more of their time to focus on the quality of care.
  • Provision of a fully integrated service across social services, NHS health and wheelchair services (also known as ICES - Integrated Community Equipment Stores).
  • Provision of robust financial and management data allowing budget holders to accurately manage and plan their budgets.
  • Generation of detailed performance reports against agreed KPIs (Key Performance Indicators), allowing Commissioners to assess how well NRS is delivering the service and helping them to accurately report against their own targets.

To deliver the ICES service, NRS has developed the industry’s leading bespoke Business Management and online ordering system, iCON / iRIS. Prescribers and Clinicians can use this system to order their requirements and manage their caseload. When equipment is no longer required, NRS collect, decontaminate to the latest infection control standards and recycle the products ready for re-use. All products are bar-coded and this, combined with unique item serial numbers linked to manufacturers’ information, reduces time and provides full product history and traceability.

NRS’ commitment to quality, as well as its determination to reduce the environmental impact of its operations, is borne out in its accreditation to ISO9001:2000 and in 2011, to ISO:14001:2004.

We are members of the British Healthcare Trades Association, and are Contractors Health and Safety scheme (CHAS) approved.

Our unique combination of capabilities enables us to offer flexible arrangements for the supply of equipment and supporting services through both the state funded community equipment services and through local retail models in place. To support self funding budgets and personal choice we have introduced Enable Me Assessment and Retail solutions at our Service Centres.

Enable Me Demonstration & Retail Centres can include all or a mix of the following:

  • Assessment Area - Featuring a range of equipment for demonstration and assessment purposes.
  • Meeting / Training / Hot Desking Space - for occupational therapists / prescribers to book for equipment training etc
  • Major Adaptations Demonstration Area Working with partners including Stannah Stair lifts, AKW Level Access Showers; Disabled Access Kitchens, Terry Lifts we can create a demonstration area for major adaptations. Children’s equipment will also be available for demonstration, and local representatives will be able to use the facility to demonstrate special equipment for Children and young people.
  • Daily Living Aids Retail Shop Fitted with Professionally produced shop fittings and signage. stocked with a comprehensive range of products.
  • Trusted Assessor Service We employ suitable trained and accredited Trusted Assessor(s), who will be able to assist Service Users and their Carers to make the correct choice in the private purchase of equipment.


NRS Service Centre locations, click here

Download information on Enable Me Centre Services, click here

Enable Me Centre locations, click here