Delivery and Terms and Conditions of Sale

The following terms and conditions of trading apply to all transactions within this company. Should you have any questions on our terms and conditions as detailed below please contact our Customer Service Department, customerservice@nrs-uk.co.uk or tel: 0845 120 4522 (8.30am – 5.00pm weekdays).

Value Added Tax

The prices shown in this catalogue exclude VAT.

VAT will be charged at the appropriate rate on all applicable products and shown separately on your invoice.

Eligible bodies and members of the public with chronic illness or disability may be subject to VAT exemption. VAT exemption claims must be made by completing the VAT exemption form on the website at time of ordering. We regret VAT cannot be credited at a later date if the required VAT exemption declaration is not received at time of ordering. VAT exemption cannot be claimed on orders received by telephone.

Packing, Carriage & Handling Charges

For the first month all orders will be carriage free.

Orders

All orders for stocked items will normally be delivered within 2-3 working days of order receipt unless otherwise specified.

For all orders we will be pleased to advise you of the estimated delivery period. However, the company will not be responsible for any subsequent delays in delivery.

Urgent Next Day Delivery Orders

For details call 0845 120 4522.

Prices

We reserve the right to change prices without prior notice throughout the life of the on-line catalogue. Prices charged will be those in force at the date of receipt of the customer’s order. Prices are strictly nett.

Payment

Payment is to be made at the time of purchase. If you wish to open an account with us, please contact Customer Services on 0845 120 4522.

Title to Goods

Ownership (title) of the goods only passes to the purchaser on full payment.

Availability of Goods

Goods contained in this catalogue are offered subject to availability. Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise you on our despatch documentation and endeavour to supply the item as soon as possible. Alternatively, we may supply a near equivalent item or ask you to re-order. If you have any enquiries on the above do not hesitate to contact our Customer Service Department, Email customerservice@nrs-uk.co.uk or Tel: 0845 1204522.

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

If upon receipt, the goods arrive damaged, incomplete, incorrect or there is a shortage against the quantities specified on the delivery note, notification must be made to us within three working days, quoting your customer number and the delivery note number. Email customerservice@nrs-uk.co.uk. (Tel: 0845 120 4522 8.30am – 5.00pm weekdays..

Should an expected consignment or part consignment not arrive, notification must be made to us within 10 working days of the invoice date. Any claims made outside this period may not be accepted.

Refused deliveries – We reserve the right to retain the carriage charge paid plus 20% handling charge on all consignments which are refused delivery and returned to us without justification or due to customer error.

Return of Goods

The Company is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.

For the company to consider the return of goods in these circumstances, the goods must be in mint re-saleable condition and packaged in their original packaging.

In cases when authorisation to return is agreed, the company will then issue a returns authorisation number. A 20% handling and administration charge (or minimum £10.00 whichever is the greater) of the returns value will be made. However, if the date we receive a request to return exceeds one calendar month from when the goods were despatched we regret return will not be accepted.

No attempt should be made to return any goods without prior authorisation. We do not accept liability for unsolicited returns.

Goods returned to the company in a non-saleable condition as a result of customer usage or neglect will be paid for in full by the Customer.

In the event of a query, contact our Customer Services Department email customerservice@nrs-uk.co.uk on Tel: 0845 120 4522. 8.30am – 5.00pm weekdays.

Direct Delivery & Made To Order Products

A number of items, as identified in our catalogue by a direct delivery icon, are made to order and supplied direct from the manufacturer.

In these cases delivery may take longer, eg 4-6 weeks. These items are made to meet your order and are strictly non-cancellable, non-returnable and non-refundable. They are despatched and invoiced separately.

In the event of defect your statutory rights are not affected, when the item may need to be returned for replacement or repair only.

Description

The Company is continually seeking to improve the quality and value of its goods and services. Whilst every care is taken to ensure illustrations and descriptions within the catalogue are accurate and informative, we do reserve the right, if appropriate, to change specifications or improve our products.

In the event of any substitute product not being acceptable, we will issue a full credit, providing the goods in question are returned in a new, re-saleable condition and in line with our Return of Goods Policy outlined above.

Guarantee

A standard 12 month guarantee applies to all items, unless otherwise stated to be longer.

Customer Care

For the purposes or internal training we will from time to time monitor and sometimes record customer telephone communications. Confidentiality for our customers is assured at all times.

Complaints

Should the customer wish to formally complain, they should write to the Customer Service Manager. The complaint will be promptly acknowledged and should the complaint not be resolved within five working days the company will provide regular feedback until full resolution.

Force Majeure

The company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control, including but not limited to an act of God, war, terrorism, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials.

Should any such event occur, the Company might cancel or suspend any contract without incurring liability for any loss or damage caused.

Overseas Orders

The terms and conditions listed here apply only to business transacted in the UK. For orders for goods destined for international markets, please contact our Export Division on Tel: +44 (0) 1530 418378 or Fax: + 44 (0) 1530 418517.

The descriptions, specification, illustrations and prices were correct at time of issue, but may be subject to alteration without notice. E & O E.

©Nottingham Rehab Supplies is the trading name of Nottingham Rehab Limited, a wholly owned company of Findel plc. Registered Office: Burley House, Bradford Road, Burley in Wharfdale, West Yorkshire, LS29 7DZ. egistered in England 65938.